Effective Date: 6th June 2025
Last Updated: 6th June 2025
Applies To: Users, Vendors, Delivery Agents
This Privacy Policy explains how Knock Deliver ("we", "our", "us") collects, uses, shares, and protects your personal data when you use our mobile application, website, or services (together, the “Platform”).
🔒 1. Information We Collect
We collect the following types of data:
1.1 Personal Information
- Full name
- Phone number
- Email address
- Delivery address(es)
- Payment details (encrypted; no card data stored directly by us)
- Identity proof (for vendors or delivery agents)
1.2 Device & Usage Data
- Device model and OS version
- App usage patterns
- IP address
- Location data (for delivery tracking and nearest service availability)
- Cookies and similar tracking technologies
1.3 Transaction Data
- Order history
- Payment and refund records
- Delivery feedback
🎯 2. How We Use Your Information
- To create and manage user accounts
- To process orders, payments, and refunds
- To enable delivery tracking and logistics coordination
- To communicate order updates, offers, and support
- To analyze usage and improve our services
- To prevent fraud and comply with legal obligations
🛡 3. How We Protect Your Data
- Encryption: Sensitive data is encrypted in transit (TLS/SSL) and at rest.
- Access Controls: Only authorized personnel have access to your data.
- Secure Payment Gateways: Payments are processed through PCI-DSS compliant providers.
- Regular Audits: Security systems are audited periodically.
🔁 4. Data Sharing and Disclosure
We do not sell your personal information. We may share limited data:
4.1 With Service Providers:
- Payment gateways
- Delivery agents (for delivery-related information only)
- Customer support tools
- Marketing services (if opted-in)
4.2 With Law Enforcement:
When required by law or for legal proceedings.
4.3 With Vendors:
Only order-related data (e.g., product returns) relevant to that vendor.
🌐 5. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Withdraw consent at any time
- Request data portability
- File a complaint with a Data Protection Authority (if applicable)
You can exercise these rights via [insert contact method/email].
📆 6. Data Retention
We retain your data only as long as necessary for legal, operational, or analytical purposes.
Inactive accounts may be anonymized or deleted after [e.g., 3 years] of inactivity.
🍪 7. Cookies & Tracking Technologies
We use cookies and app analytics tools (e.g., Google Analytics, Firebase) for:
- Improving performance and user experience
- Personalized product suggestions
- Remembering your preferences
You may disable cookies via browser or device settings, but some features may not work properly.
👶 8. Children’s Privacy
Our services are not intended for children under 13 (or 16 in EU). We do not knowingly collect data from minors without parental consent.
🔄 9. Policy Updates
We may update this policy from time to time. Significant changes will be notified via email or in-app notice. Continued use of the Platform implies acceptance of the updated policy.
📞 10. Contact Us
If you have questions or concerns about this Privacy Policy or your data:
Email: [admin@knockdeliver.com]